Previous employer: Capita Plc
Capita is a consulting, transformation and digital services business headquartered in London and operating in the UK, Europe, India, and South Africa. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
Roles and responsibilities within Capita
I worked as a Senior Manager on the team that supports delivery of a Capita contract with a local London Borough. Alongside my portfolio role of Head of Performance and Risk Management, I also led on the Diversity and Inclusion agenda within the local contract as well as key ED&I roles within the wider Capita Plc group.
| Role | Key responsibilities |
|---|---|
| Chairperson. RE/CAPITA Listening and Learning Together (LLT) Sessions. | Design, facilitate and Chair LLT events with the Re workforce (300+) to promote Diversity & Inclusion, staff engagement and a positive work culture and environment for all. Monthly events. · Event 1 – Black Lives Matter · Event 2 – Equality and Diversity in the Re Workplace · Event 3 – Unconscious Bias in the Re workplace · Event 4 – Women at Work · Event 5 – Women at Work (the conversation continues) · Event 6 – Re Xmas ‘virtual’ Party · Event 7 – Coping with Lockdown Life – Mental Health and Wellbeing · Event 8 – International Women’s Day – Celebrating female colleagues · Event 9 – LGBQT+ in the workplace · Event 10 – Mental Health and Wellbeing · Event 11 – New ways of working – life after COVID-19 · Event 12 – Black Lives Matter – a year later |
| Chairperson and Senior Management Lead. RE/CAPITA Trade Unions’ Staff Representative Group. | Supported by a dedicated HR Business Partner, represent the business and management in monthly meetings with the Trade Union staff representatives where staffing matters, concerns, issues, and questions are tabled and discussed. Provide a listening ear, address staffing issues and concerns for early intervention and resolution to avoid conflict, industrial action, and adverse staff morale. |
| Board Member. Capita Black Lives Matter (BLM) Advisory Committee. | A key member of the Advisory Group appointed to guide and provide constructive feedback to CAPITA’s Executive Committee in support of commitments made to improve D&I, development, and representation for Black, Asian and Minority Ethnic colleagues across all tiers of the workforce. Working Group Member. Subgroup 1 of the CAPITA BLM Advisory Group responsible for workstream- Promote an Inclusive Workplace and raise awareness. |
| Mentor. CAPITA Reverse Mentoring programme to promote diversity and inclusion. | Mentor senior executives within the business in a 1to1 relationship as part of a Corporate wide programme to combat structural racism, promote anti-racism and tackle unconscious bias. |
| Mentor. Moving Ahead – Mission Include Mentoring Programme (2021-22). | Mentor in a global cross-company programme partly modelled on a reverse mentoring format. Mission INCLUDE is a global cross-company, cross-sector mentoring programme with a proven track record in creating change and advancing diversity and inclusion. Mission INCLUDE brings forward many of the tried and tested principles of cross-company mentoring to develop truly diverse pipelines and leadership representation. |
| Coach. 1 to 1 Coaching contracts and partnership with staff and managers across the business. | Coached a cross section of staff in 1 to 1 and group sessions. |
| Head of Performance and Risk. Joint venture company (Regional Enterprise LTD) between CAPITA and London Borough of Barnet delivering Development and Regulatory Services. | Support and deputise for the Operations Director/Head of Contract in his function Represent Re/Capita and support the Service Leads in the Client Commissioner CMM dialogue. Performance & Risk reporting and intelligence gathering to fulfil both operational and contractual requirements of the business. |
Early Career Background
HEAD OF PERFORMANCE & RISK MANAGEMENT – July 2016 to September 2022
– Barnet Partnership, CAPITA Plc.
STRATEGY & PERFORMANCE MANAGER – NOVEMBER 2011 to July 2016
– London Borough of Barnet/CAPITA, Development and Regulatory Services
CHANGE & INNOVATION MANAGER – February 2009 to November 2011
– London Borough of Barnet, Environment & Operations.
CORPORATE WEB MANAGER – January 2007 to February 2009
– London Borough of Barnet, Chief Executive’s Service.
SENIOR WEB DEVELOPER – JULY 2006 to JANUARY 2007
– London Borough of Barnet, Public Affairs.
WEB OFFICER – NOVEMBER 2001 to July 2006
– London Borough of Barnet, Public Affairs.
CUSTOMER ACCOUNTS OFFICER – July 1997 to November 2001
– London Borough of Barnet, Revenue & Benefits.
COUNCIL TAX RECOVERY OFFICER – June 1996 to July 1997
– London Borough of Lambeth, Revenue & Benefits.
CUSTOMER ACCOUNTS ASSISTANT (Council Tax) – December 1995 to June 1996
– London Borough of Barnet.
GENERAL CONTROL ASSISTANT – December 1993 to November 1994
– London Borough of Barnet.
TRAINEE ACCOUNTANT – September 1991 to August 1992
– KPMG, Nigeria.